Refund policy

RETURN POLICY & WITHDRAWAL EXCEPTION

The goal of «PICTURE2MAGNET E.E.» is for you to be completely satisfied with our products. Each product you receive is certified by a quality management system throughout the production process.

1. Exception from the Right of Unreasonable Withdrawal

According to article 3ib of Law 2251/1994 (and European Directive 2011/83/EU), the right of unreasonable withdrawal and refund within 14 days does NOT apply to goods that are manufactured according to the consumer's specifications or are clearly personalized.

Because all products in our online store (handmade magnets) are manufactured exclusively upon your order using the photos that you upload, product returns because you changed your mind are not accepted.

2. Defective Products or Manufacturing Error

Our company guarantees the excellent manufacturing quality of the products. In the unlikely event that you find a manufacturing defect (e.g. wrong photo due to our own fault, serious technical alteration of printing colors), please contact us at info@picture2magnet.com. We will make every effort to immediately replace the product at no additional cost to you.

3. Damage during Transport

We take care to package our products securely. If the outer packaging appears damaged upon delivery, please let us know. If you discover damage to a product after receiving it, contact us as soon as possible at info@picture2magnet.com and, if you can, send photos of the product and its packaging.

Reporting the issue ideally within 48 hours helps us investigate it promptly with the delivery company. This timeframe does not limit your statutory consumer rights. We will review the issue and let you know the appropriate resolution.

ORDER CANCELLATIONS

Due to the automated and immediate start of the processing and production process of custom products, order cancellations are accepted via e-mail to info@picture2magnet.com ONLY within 2 hours of placing the order and provided that the printing of your photos has not started. After the start of production, the order cannot be canceled or refunded.